Returns & Refunds

CARPARTS 17 offers a 30-day return period from the date you receive your order.

Return conditions

To be eligible for a return, the item should be unused and in the same condition in which it was received, with its original packaging where applicable. Please keep your receipt or other proof of purchase.

Before returning a part

Contact us first at bestprice0501@gmail.com or 07404 120475 with your order number and reason for return. We will provide return instructions. Items sent back without first contacting us may delay processing.

Incorrectly ordered or incompatible parts

Customers are responsible for checking part numbers, OE/OEM references and vehicle compatibility before ordering. If you are unsure about fitment, contact us before purchase with your registration or VIN.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, contact us promptly so we can review the issue and provide the appropriate resolution.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome. Approved refunds are returned to the original payment method. Banks and card providers can take additional time to display the refund.

Your statutory consumer rights are not affected by this policy.